Refund Policy
นโยบายการคืนเงิน
Version 2026-09-01 · Effective 1 September 2026
1. What you are paying for
Sun Terminal Pro costs 199 Thai baht per month, charged in advance, and renews automatically until you cancel.
2. Cancelling
You can cancel at any time through the Stripe customer portal or by contacting us on LINE at @sun-terminal. Your access continues until the end of the period you have paid for. We do not refund part of a month, and cancelling does not refund the month you are currently in.
3. Charges made in error
If you were charged in error — a duplicate charge, a charge after you cancelled, or a charge you did not authorise — contact us within 14 days of the charge and we will refund it in full. Refunds go back to your original card through Stripe and usually take 5 to 10 business days to appear.
4. Service problems
If a Pro feature you paid for is broken and unusable for a sustained period, contact us. We will look at what happened and decide fairly, case by case. We do not refund because the market moved against you, or because a data source you wanted was delayed or unavailable — delays and honest unavailable states are described in our Terms.
5. PromptPay payments
PromptPay access is sold for a fixed term and is not refundable once activated, except where you were charged in error.
6. How to ask for a refund
Message us on LINE at @sun-terminal with the email address on your account and the date of the charge.